ANEAS delivers its products within France and to all countries of the European Union and can deliver on demand to any country worldwide.
Products are shipped with the delivery form to the shipping address provided by the customer when ordering. The delivery cannot be made to hotels or PO boxes. The delivery times indicated on the site are target dates, corresponding to the average processing time and delivery. So that these deadlines are respected, the Customer must ensure that you have provided complete and accurate information concerning the delivery address (such as including: street number, building, stairs, access codes, names and/or interphone numbers, etc.).
In case of late delivery of more than 7 working days, if the product has not been shipped, the Customer may terminate the order by registered letter with acknowledgment of receipt and request a refund of his order.
If the item was shipped before receiving the order cancellation for late delivery of more than 7 days, ANEAS will refund the item and shipping charges upon receipt thereof, complete in its original condition and with all labels intact.
ANEAS undertakes to inform the Customer of the evolution of the order processing.
In case of damaged delivery (already open, missing products...), the Customer shall notify the carrier and ANEAS, by any means, under all reserve within 3 days of receipt of the product.
ANEAS cannot be held responsible for consequences due to delayed delivery that are not of their making.